Hours of Operation
Noon – 4PM
Seniors (62+): $8.00
Children (ages 3 – 12): $7.00
Children 2 years and under FREE
Advance reservations are required. Members, your free admission discount is applied near the end of the online registration process.
Need help with your reservation or ticket purchase? Watch our “How To” video or view PDF Instructions.
Am I required to wear a facial covering?
Guests (ages 5 and over) are required to wear face masks. See more info.
Masks must be worn throughout your visit, including while taking photo ops with the tree or during your socially distanced Santa experience.
What is timed ticketing?
We have transitioned to a timed ticketing system for admissions. Timed ticketing offers reserved time slots to ensure paced guest arrivals and moderated attendance levels. Each person visiting must reserve or buy a ticket in advance online or over the phone, including children and museum members. This allows us to safely welcome guests and keep within our guidelines for capacity of our venue. This is the only method for admission at this time.
How do I reserve/purchase advance timed tickets?
Tickets may be purchased online here or from any of the ticketing links throughout. You will need to select a visit date and time, as well as the number of tickets needed. Members, your free admission discount is applied near the end of the online registration process. If you need assistance, please contact us at (402) 444-5071 or review our step-by-step guides: watch “How To” video or view PDF Instructions.
Can I walk up and buy admission tickets or a membership?
Currently, all tickets must be reserved in advance. Memberships may be purchased online, via mail, or by calling (402) 444-5071 (Monday-Friday). If you do not have a computer or have technical difficulties, please call (402) 444-5071 for assistance with your ticket purchase.
What are your hours of operation?
The Durham Museum is currently open Tuesday !0AM-8PM (December only), Wednesday-Saturday 10AM-4PM, Sunday 12PM-4PM and closed on Mondays. The last entry is at 2:30PM, except on Tuesdays in December—the last entry on Tuesdays is 6:30PM. Timed tickets are required for all guests (regardless of age), including members.
When is Santa at the museum?
Our brand new, reimagined socially distanced Santa experience will allow guests to still see Santa in-person while keeping kids and the jolly old elf himself safe. Make your timed entry reservation to visit Santa, he will be onsite November 27-December 23: Tuesdays from 10AM-12PM, 1-3PM and 5-7PM • Wednesday through Saturday from 10:30AM-Noon & 1-3PM • Sundays from Noon-3PM. As a reminder, masks ARE REQUIRED and must be worn throughout your visit, including while taking photo ops with the tree or during our socially distanced Santa experience.
Is the Soda Fountain open?
Yes, with a few changes. We will have a limited menu. Prepackaged condiments will replace bottled condiments. Disposable plates, silverware, and cups will replace reusable platters, silverware, and glassware at this time. Soda Fountain tables will be spaced 6 feet apart to promote social distancing and Soda Fountain counter stools will be removed. Staff will serve food directly to customers rather than inviting guests back to the soda fountain to pick up their order.
What exhibits/areas are closed?
At this time, the following exhibits/areas of the museum will remain closed. Passenger Train Cars, Mutual of Omaha Theater and Photo Archive.
What health and safety protocols are in place?
In addition to timed tickets, limiting capacity and opening the museum in phases, we are regularly cleaning/sanitizing doors and high-touch surfaces. Additional hand sanitizer stations are available to guests throughout the museum. Protective barriers have been installed at the front desk, soda fountain and museum shop. We have reduced touchpoints for staff and guests. Signage throughout the museum reminds visitors of proper protocol and healthy behaviors. Guests ages 5 and over are required to wear masks. We ask that guests respect museum staff, volunteers and other guests by staying at least 6′ apart at all times.
- Are you well? We ask that guests stay home and reschedule your visit if:
- You feel ill, have a temperature or cough
- You think you have been in contact with someone who is/was ill
Can I bring in outside food, beverages, or coolers?
Guests may bring in their own water, as the museum water fountains are not in service. Water bottles are not allowed in the gallery areas. No coolers, outside food or other beverages will be allowed unless they are required for special dietary needs.
As a member, how many tickets can I reserve? What about Community Group Members?
Members are allotted the number of tickets based on their current membership level (i.e. Individual = 1, Family = 2 adults + children). If you have a PLUS ONE membership level, you may reserve 1 ticket for a guest (adult or child). Tickets for additional guests may be purchased by the member using the general admission prices. Members must show their current membership card and ID, along with their e-ticket(s)/printed ticket(s) to be admitted. Questions? Please contact the membership department at (402) 444-5071.
Community Group Members – please call the membership department to schedule your visit in advance.
Will I receive a confirmation of my purchase?
You will receive an order confirmation via email. In the confirmation email, click the link to open your ticket barcode and activate the tickets. The tickets will need to be presented to the front desk (either printed or on your mobile device), along with the purchaser’s photo ID and membership card (if they are a museum member).
What will my entry experience be like?
Our front door attendants will ask if you have your tickets purchased and let you into the museum. We ask that guests stay in their cars until their arrival time. Please enter the museum through the main doors (make sure you have your face masks on prior to entering the building). If you have any wait time, please keep 6′ apart from other parties of guests. A front desk attendant will check your e-ticket or printed ticket, photo ID, and membership card (if you are a member). After check-in, you are free to explore Union Station.
What if I miss my time slot?
We may not be able to accommodate late arrivals due to restrictions on our capacity. Guests should make every effort to arrive within 15 minutes of their scheduled visit time.
How long can I stay at the museum?
When you make your ticket purchase you are selecting your arrival time. There are currently no time limits to the length of a museum visit, but the average visit is around 90 minutes. We kindly ask that guests complete their visit by 4PM.
Can I leave and come back in?
All guests are kindly asked to leave the museum immediately after their visit to eliminate congestion in the parking lot. Because slots are timed, there will be no re-entry allowed.
I’m a current museum member. Was my membership extended to account for the museum closure from March-July 2020?
The Durham extended membership expiration dates for the period the museum was closed to ensure that guests did not miss out on any of the full 12 months of membership benefits. This was applied to memberships active during or purchased during the museum closure. If you have questions regarding your expiration date or your membership in general, please contact the membership department at (402) 444-5071 or membership@DurhamMuseum.org
Will complimentary passes be accepted?
Yes. We will honor complimentary passes. Please call the museum at (402) 444-5071 to reserve your timed ticket and use your complimentary pass. Any guests beyond the number of passes can be paid for in the same transaction. Please bring your passes to the front desk on the day of your visit for redemption.
My guest pass expired during the closure. Will you still accept it?
Yes! Day passes that expired during our closure period (March 16 through August 1) will be honored. Please call the museum at (402) 444-5071 to reserve your timed ticket and use your complimentary pass. Please bring your passes to the front desk on the day of your visit for redemption.
Is the Jim Henson exhibition still at the museum?
Yes! The Jim Henson Exhibition: Imagination Unlimited is scheduled October 3, 2020 – January 10, 2021.
What about events, educational programs and workshops?
All events, educational programs (including winter camp) and workshops have gone virtual, been cancelled or the number of participants reduced for allow for social distancing. Other classes/events are subject to changes or cancellation as we continue to monitor our response to COVID-19.